Shipping policy
SHIPPING & DELIVERY POLICY
(For VESTAUX LTD trading as Rust Wolf London)
Last Updated: 20 November 2025
This Shipping & Delivery Policy outlines how VESTAUX LTD (“Rust Wolf
London”, “we”, “us”, “our”) processes, dispatches, and delivers customer orders
placed through our official website.
Our delivery operations are designed to be transparent, reliable, and aligned
with industry standards followed by major UK fashion retailers.
1. Service Coverage
We currently deliver to the locations displayed during checkout. Delivery
availability may vary depending on product type, demand, courier limitations,
customs restrictions, or operational capacity.
We may expand or limit service regions without prior notice.
2. Order Processing Times
Once an order is placed and authorised:
• Standard processing time is 1–2 business days
• During peak seasons, sales, or promotional periods, processing may
extend to 3–5 business days
• Orders placed on weekends or public holidays are processed on the next
working day
You will receive an email confirmation once your order has been successfully
placed. A second email will be issued when your order is dispatched.
3. Delivery Options & Estimated Timelines
Delivery timelines begin after dispatch, not at checkout or payment.
3.1 UK Standard Delivery
Estimated Delivery: 3–5 working days
Tracking: Available
Signature: May be required depending on the courier
3.2 UK Express / Next-Day Delivery
Estimated Delivery: 1 working day (if ordered before the daily cut-off time)
Availability: Limited to select postcodes
Additional charges apply for express services
3.3 International Delivery
Estimated Delivery: 7–14 working days depending on destination and customs
clearance.
Delivery timelines may vary based on:
• Regional courier performance
• Customs inspections
• Local postal service delays
• Geographical limitations
International shipments may require recipient verification or additional
documentation depending on destination laws.
4. Delivery Charges
Delivery costs are displayed during checkout and may vary depending on:
• Delivery destination
• Delivery method selected
• Order value
• Weight of items
• Promotional free-shipping thresholds (when applicable)
Delivery charges are non-refundable unless legally required or where products
are faulty.
5. Tracking Your Order
Once dispatched, customers receive:
• A dispatch confirmation email
• A tracking link or tracking number (where available)
Tracking updates are provided directly by the courier and may take several
hours to activate.
6. Delivery Attempts & Failed Deliveries
If a delivery attempt is unsuccessful:
• The courier may leave a delivery notice
• They may attempt redelivery or hold the parcel at a pickup point
• In some cases, the order may be returned to our warehouse
If a parcel is returned to us due to customer-related issues
, such as:
• Incorrect address
• Failure to collect
• Refusal to accept delivery
We may refund the order minus any delivery and return costs incurred.
7. Delivery Address Requirements
It is the customer’s responsibility to:
• Provide a complete and accurate delivery address
• Ensure accessibility for the courier
• Add any necessary delivery instructions during checkout
We are not responsible for delays or failed deliveries arising from incomplete,
unclear, or incorrect address details.
8. Pre-Order and Back-Order Items
Where applicable:
• Pre-order items include an estimated dispatch timeline
• Orders containing both in-stock and pre-order items may ship separately
• Delivery timelines are estimates and may shift due to production delays
If significant delays occur, we will notify you and offer suitable alternatives.
9. Customs Duties & Import Taxes
(International Orders)
For orders delivered outside the UK:
• Local customs, duties, and import taxes may apply
• These charges are determined by your local customs authority
• Such charges are not included in product or shipping prices
• Customers are responsible for all customs-related fees
Refusal to pay customs charges may result in the parcel being returned or
destroyed. Refunds may not apply in such circumstances.
10. Ownership & Risk Transfer
Risk transfers to the customer when the products are delivered to the specified
address or collected from a designated pickup point.
Ownership transfers only when full payment—including delivery charges—has
been received.
11. Delays Beyond Our Control
Delivery delays may occur due to:
• Severe weather conditions
• Strikes or industrial actions
• Customs clearance delays
• Courier disruptions
• Global supply chain issues
• High-volume seasonal periods
• Force majeure events
Where delays occur beyond our control, we will:
• Notify you when possible
• Provide updated delivery expectations
• Offer alternatives when appropriate
12. Delivery Issues & Missing Parcels
12.1 If Tracking Shows “Delivered” but You Cannot Locate the
Parcel
We recommend:
• Checking with neighbours
• Inspecting safe places around your property
• Reviewing courier photos/notes
• Contacting the courier directly
If the parcel remains missing, contact us with:
• Order number
• Tracking information
• Confirmation of the delivery address
We will open an investigation with the courier. Investigations typically take 5
10 working days.
12.2 Damaged Parcels
If your parcel arrives damaged:
• Report it to us immediately
• Provide photographs of the packaging and product
• Do not dispose of the packaging until the issue is resolved
We may repair, replace, or refund based on the investigation outcome.
13. Split Shipments
Some orders may be dispatched in multiple packages due to:
• Availability of items
• Warehouse capacity
• Packaging requirements
• Courier limitations
You will not be charged additional delivery fees for split shipments unless
otherwise specified.
14. Packaging Standards
We aim to ensure all items are packaged safely, securely, and sustainably.
Packaging varies depending on:
• The type of product
• Fragility of materials
• Environmental considerations
• Courier requirements
15. Contact for Delivery Queries
For questions regarding shipping or delivery, contact:
VESTAUX LTD – Customer Support
Email: vestauxdirector@gmail.com
Location: 20 Vincent Way, Banbury, Oxfordshire, OX16 9GT, United Kingdom