About Us

PRIVACY POLICY 
(For VESTAUX LTD trading as Rust Wolf London) 
Last Updated: 20 November 2025 
This Privacy Policy describes how VESTAUX LTD (“Rust Wolf London”, 
“we”, “us”, “our”) collects, processes, stores, and protects your personal 
information when you visit our website, purchase our products, create an 
account, or interact with our services. 
We operate in accordance with the UK General Data Protection Regulation (UK 
GDPR), the Data Protection Act 2018, and all relevant data protection and 
consumer legislation applicable in the United Kingdom. 
By accessing our website or providing personal data, you acknowledge that you have read and understood this Privacy Policy. 

1. About Us 
VESTAUX LTD 
Trading Name: Rust Wolf London 
Registered in: England & Wales 
Registered Office: 20 Vincent Way, Banbury, Oxfordshire, OX16 9GT, United 
Kingdom 
Data Controller: VESTAUX LTD 
Contact: vestauxdirector@gmail.com 
We are responsible for determining how your data is used and ensuring it is 
handled lawfully.   

                                                                                                        
2. Scope of This Policy 
This Privacy Policy applies to: 
• Visits to the Rust Wolf London website 
• Online purchases 
• Customer accounts and guest checkout 
• Email communications 
• Social media interactions 
• Customer service enquiries 
• Marketing subscriptions 
• Participation in events, promotions, or surveys 
It does not apply to third-party websites that may be linked from our site. 

3. Categories of Personal Data We Collect 
We collect a range of personal and technical information depending on your 
interaction with us.

3.1 Identity & Contact Data 
• Full name 
• Email address 
• Phone number 
• Billing and delivery address 
• Account login details 
3.2 Transaction & Order Data 
• Order details 
• Delivery preferences 
• Returns & refund information 
• Payment method (processed securely and never stored by us) 
3.3 Technical & Usage Data 
• IP address 
• Device type 
• Browser information 
• Operating system 
• Website behaviour (clicks, time spent, referring URLs) 
• Cookie identifiers 
• Session data 
3.4 Marketing & Communication Data 
• Subscription preferences 
• Communication history 
• Interests and brand interactions 
3.5 Social Media Data 
If you interact with us through Instagram, Facebook, TikTok or others: 
• Username 
• Public profile information 
• Comments and interactions 
• Messages sent on social platforms 
3.6 Anti-Fraud & Compliance Data 
• Validation checks 
• Transaction risk assessments 
• Flags from payment gateways 
• Compliance verifications required by law 

4. How We Collect Personal Data 
We collect information through: 
• Direct interactions (orders, customer service messages, account creation) 
• Automated technologies (cookies, tracking tools, analytics) 
• Third-party integrations (payment processors, delivery partners) 
• Social media engagement 
• Marketing sign-ups 
• Participation in campaigns or reviews 

5. Legal Bases for Processing (UK GDPR) 
We process your personal data: 
5.1 Contractual Necessity 
To fulfil your order, deliver goods, and manage your account. 
5.2 Consent 
For email marketing, cookies, and certain analytics activities. 
5.3 Legitimate Interest 
To improve services, prevent fraud, and ensure platform security. 
5.4 Legal Obligation 
To comply with tax, accounting, and consumer laws. 
5.5 Protection of Vital Interests 
In rare cases where processing is necessary to protect someone’s safety. 

6. How We Use Your Personal Data 
Your information is used to: 
• Process and deliver your orders 
• Provide customer support 
• Reduce fraud and ensure secure transactions 
• Improve website performance 
• Personalise your shopping experience 
• Send marketing communications if you consent 
• Analyse buying patterns and product demand 
• Operate loyalty, referral, or reward programs 
• Maintain accurate internal records 
• Comply with legal requirements 
We never use your data in ways that are incompatible with these purposes. 

7. Marketing Communications 
We only send marketing emails if you have: 
• Subscribed voluntarily, or 
• Consented during checkout, or 
• Opted in via account preferences 
You can unsubscribe at any time through: 
• The “unsubscribe” link 
• Customer account settings 
• Contacting us directly 
Unsubscribing does not affect service messages (orders, returns, etc.) 

8. Cookies, Analytics & Tracking Technologies 
We use cookies and related technologies to: 
• Enable core website functionality 
• Support checkout and payment workflows 
• Analyse website performance 
• Provide personalised recommendations 
• Improve user experience 
• Support advertising and retargeting campaigns 
Users can adjust cookie preferences through browser settings or cookie pop-up controls. 

9. Automated Decision-Making & Profiling 
We may use automated processes for: 
• Fraud detection 
• Payment risk scoring 
• Personalised product suggestions 
• Marketing segmentation 
These systems do not make decisions that produce legal or similarly significant 
effects without human oversight. 

10. Sharing Your Data 
We do not sell your personal information. 
We share data only with trusted service partners essential to our operations: 
• Payment processors (for secure transactions) 
• Courier and logistics providers 
• IT infrastructure and cloud hosting 
• Customer service tools 
• Email marketing platforms 
• Fraud prevention systems 
• Professional auditors or legal advisors 
• Social media advertising partners (with consent) 
All third-party partners are contractually bound to comply with UK GDPR. 

11. International Transfers 
Some of our service providers may operate outside the UK. 
Where data is transferred internationally, we ensure lawful protection through: 
• UK adequacy regulations 
• Standard Contractual Clauses (SCCs) 
• Equivalent data protection safeguards 

12. Data Retention Periods 
We retain data only as long as needed: 
Data Type 
Retention Period 
Order & transaction 
records 
6 years (legal requirement) 
Customer accounts 
Active + 2 years of 
inactivity 
Marketing preferences 
Until consent withdrawn 
Customer service messages Up to 24 months 
Cookies 
Per cookie policy duration 
After expiry, data is securely deleted or anonymised. 

13. Your Rights Under UK GDPR 
You have the right to: 
• Access your personal data 
• Request correction 
• Request deletion (where lawful) 
• Restrict processing 
• Object to processing 
• Withdraw consent 
• Request portability 
• Lodge a complaint with ICO (Information Commissioner’s Office) 
All requests can be submitted via our contact details. 

14. Protecting Your Data 
We use rigorous measures to protect your information: 
• Secure SSL encryption 
• Firewalls and intrusion monitoring 
• Encrypted payment processing 
• Limited internal access controls 
• Regular security audits 
• Secure password and authentication protocols 
No system is entirely risk-free, but we apply industry-leading standards. 

15. Children’s Data 
Our services are not intended for individuals under the age of 18. 
We do not knowingly collect or process children’s information. 

16. Social Media Features 
Interactions through social media (likes, comments, shares, messages) may be 
collected according to the platform’s own privacy settings. 
We do not control how third-party platforms handle your data. 

17. Data Breach Response 
In the unlikely event of a data breach: 
• We investigate immediately 
• We take urgent steps to contain the issue 
• We notify affected users where legally required 
• We report breaches to the ICO when necessary 

18. Links to External Websites 
Our website may contain links to third-party websites. 
We are not responsible for their privacy practices and encourage users to review their policies before providing personal data. 

19. Policy Updates 
We may update this Privacy Policy to reflect: 
• Legal changes 
• Operational changes 
• Website developments 
• New product features 
Updated policies will be published with a revised date. 

20. Contact Information 
For privacy enquiries or exercising your rights: 
Data Protection Officer 
VESTAUX LTD 
Email: vestauxdirector@gmail.com 
Address: 20 Vincent Way, Banbury, Oxfordshire, OX16 9GT, United Kingdom 

Refund Policies
(For VESTAUX LTD trading as RUST WOLF LONDON) 
Last Updated: 20 November 2025 

1. GENERAL OVERVIEW 
This Returns & Refund Policy governs the return of products purchased 
through the Rust Wolf London website. By placing an order, you 
acknowledge and accept the terms outlined below. These terms apply in 
addition to the Conditions of Sale and are intended to provide transparent 
guidance on your rights and obligations when requesting a return, exchange, 
or refund.

2. ELIGIBILITY FOR RETURNS 
Products may be returned within the return window specified on the product 
page or checkout, unless otherwise mandated by law. All returned items must 
remain unused, unwashed, and in perfect condition, with all original 
packaging, labels, accessories, and protective materials intact. Items showing 
signs of wear, damage, alteration, or improper handling may be deemed 
ineligible for return. 

3. PRODUCTS NOT ELIGIBLE FOR RETURN 
Certain items cannot be returned for hygiene, safety, or regulatory reasons. 
These include, but are not limited to, intimate apparel, accessories that make 
direct contact with the body, customised or personalised products, and items 
specifically marked as non-returnable at the time of purchase. Gift cards and 
digital purchases are also non-refundable unless legally required. 

4. RETURN PROCEDURE 
Customers wishing to return a product must contact Rust Wolf London 
through the official customer service channels listed on the website. Once 
your request is reviewed and approved, you will receive instructions for 
sending the item back. The product must be returned within the timeframe 
communicated, securely packaged to prevent damage during transit, and 
accompanied by proof of purchase or order details to allow proper 
identification. 

5. CONDITION ASSESSMENT 
Once the returned item reaches our facility, it will undergo a quality 
inspection to verify its condition. Refunds or exchanges will be authorised 
only after confirming that the product meets all return eligibility 
requirements. VESTAUX LTD reserves the right to decline a refund or 
exchange if the item is found to be used, damaged, incomplete, or otherwise 
inconsistent with the return conditions. 

6. REFUNDS 
Approved refunds will be issued to the original method of payment unless 
otherwise communicated. Processing times may vary depending on your 
payment provider, but VESTAUX LTD will initiate the refund within the 
legally mandated period following approval. Delivery charges may not be 
refunded unless required by law or unless the item was defective or 
incorrectly supplied. 

7. EXCHANGES 
Exchanges may be offered where stock is available. If the requested 
replacement is unavailable, a refund will be issued instead. Exchanges are 
subject to the same eligibility requirements as returns, and the replacement 
item will be dispatched only after the original item has been received and 
approved. 

8. RETURN SHIPPING COSTS 
Unless the product is defective, damaged upon arrival, or incorrectly 
supplied, the customer is responsible for return shipping costs. VESTAUX 
LTD recommends using a tracked and insured delivery service, as items lost 
or damaged during return transit cannot be refunded. Where required by law, 
reasonable return fees for defective products will be reimbursed. 

9. DEFECTIVE OR NON-CONFORMING PRODUCTS 
If you believe an item is defective or does not conform to the Contract, you 
must notify Rust Wolf London promptly with supporting evidence, such as 
photographs or video. Once the product is returned and assessed, VESTAUX 
LTD will determine whether a repair, replacement, or refund is appropriate. 
Refunds issued for defective products will include the original delivery cost 
and reasonable return charges. 

10. INCORRECT OR MISSING ITEMS 
In cases where the order received differs from the order placed, or where 
items are missing, you must contact customer service immediately upon 
delivery. VESTAUX LTD will investigate the discrepancy and arrange for 
correction, replacement, or refund according to the circumstances. 

11. LATE OR MISSING REFUNDS 
Refund processing times may vary based on your bank or payment provider. 
If your refund has been approved but not received within a reasonable 
timeframe, you should first verify with your payment provider before 
contacting Rust Wolf London for further assistance. 

12. GIFTS AND PROMOTIONAL ITEMS 
Products received as gifts may be returned only by the original purchaser 
unless otherwise approved. Promotional or complimentary items provided as 
part of an order must be returned if the corresponding product is returned; 
failure to do so may result in deductions from the refund amount. 

13. BUSINESS AND BULK ORDERS 
Returns for business-to-business and bulk orders are subject to additional 
conditions. Customised, large-volume, or specially sourced items may not be 
eligible for return unless defective or unless specifically agreed in writing. 
VESTAUX LTD assesses such requests on a case-by-case basis. 

14. MODIFICATION OF THIS POLICY 
VESTAUX LTD reserves the right to amend this Returns & Refund Policy at 
any time. Changes will apply to all purchases made after the updated policy 
is published unless otherwise required by law. 

15. CONTACT INFORMATION 
For all return or refund enquiries, customers must contact Rust Wolf London 
through the official communication channels displayed on the website. 
Assistance will be provided promptly and in accordance with the Conditions 
of Sale and applicable legal requirements.

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE 
(For VESTAUX LTD trading as RUST WOLF LONDON) 
Last Updated: 20 November 2025 

1. INTRODUCTION 
This document, together with any policies referenced within it, establishes 
the general terms and conditions governing the use of the Rust Wolf London 
website and the purchase of products made through it (the “Conditions”). 
You are advised to read these Conditions and our Privacy Policy and Cookies 
Policy (the “Data Protection Policies”) carefully before using this website. By 
accessing the site or placing an order, you acknowledge and agree to be 
bound by these Conditions and the Data Protection Policies. If you do not 
agree, you should not use this website. VESTAUX LTD reserves the right to 
modify these Conditions at any time, and it is your responsibility to review 
them periodically, as the Conditions in force at the time of use or the 
formation of any Contract shall apply. If you have any questions relating to 
these Conditions or our Data Protection Policies, you may contact us using 
the details provided on the website. Any Contract may be executed in any 
language in which these Conditions are made available. 

2. OUR DETAILS 
Sale of goods through this website is carried out under the trading name Rust 
Wolf London by VESTAUX LTD, a company registered in England and 
Wales, with its registered office at 20 Vincent Way, Banbury, Oxfordshire, 
OX16 9GT, United Kingdom. All communications regarding orders or 
customer service should be directed to vestauxdirector@gmail.com or 
through the official contact channels displayed on the website. 

3. YOUR DETAILS AND YOUR VISITS TO THIS 
WEBSITE 
Any personal data or information that you provide will be processed in 
accordance with our Data Protection Policies. By using this website, you 
consent to such processing and confirm that all personal details provided are 
truthful, accurate, and correspond to reality. You agree to keep your 
information updated and understand that failure to provide complete and 
accurate information may prevent us from fulfilling your order. 

4. USE OF OUR WEBSITE 
By using this website, you agree to use it solely to make legitimate enquiries 
and valid orders. You agree not to make any false or fraudulent orders, and 
VESTAUX LTD reserves the right to cancel and report any such activity to 
the relevant authorities. You must ensure that your email address, postal 
address, and other provided contact details are accurate and current and 
acknowledge that we may use these details to communicate with you 
regarding your order. If you do not provide all the required information, we 
may not be able to process your order. By placing an order, you confirm that 
you are over the age of 18 and legally capable of entering into binding 
contracts. 

5. SERVICE AVAILABILITY 
The products offered on this website are available for delivery only within 
the territories displayed on our delivery information page or during checkout. 
VESTAUX LTD also supplies goods to businesses and accepts bulk or 
customised volume orders in accordance with the specific requirements 
provided by the buyer. All such business orders remain subject to feasibility, 
product availability, and any additional terms communicated at the time of 
enquiry. VESTAUX LTD reserves the right to amend or restrict service 
availability without prior notice based on logistics, customs rules, bulk order 
limitations, or operational constraints. 

6. FORMALISING THE CONTRACT 
To place an order, you must complete the online purchasing procedure and 
proceed by authorising payment. After doing so, you will receive an email 
acknowledging receipt of your order. This email does not constitute 
acceptance. Acceptance of your order occurs only when the products have 
been dispatched and a dispatch confirmation email is issued. The Contract 
between you and VESTAUX LTD is formed at that moment and covers only 
the items listed in the dispatch confirmation. 

7. TECHNICAL MEANS TO CORRECT ERRORS 
If errors occur while entering personal details during registration or during 
the purchase process, these may be corrected by accessing the “My Account” 
section or by contacting customer service. The website displays confirmation 
boxes that prevent the order from proceeding if mandatory information has 
not been provided correctly. Before making payment, the website displays a 
summary of all items in your shopping cart, allowing you to modify order 
details. If you detect an error after payment, you should immediately contact 
customer service to correct it. 

8. AVAILABILITY OF PRODUCTS 
All orders are subject to product availability. In the event of supply 
difficulties or stock depletion, VESTAUX LTD may offer substitute items of 
equal or superior value. If you do not wish to receive substitute products, any 
amount paid will be refunded in full. VESTAUX LTD reserves the right to 
withdraw any product from the website at any time without liability. 

9. REFUSAL TO PROCESS AN ORDER 
VESTAUX LTD reserves the right to remove products from the website, 
update content, or decline orders at its discretion, even after issuing an order 
confirmation. Circumstances may arise where we must refuse to process an 
order due to system errors, payment issues, security concerns, or other 
exceptional events. VESTAUX LTD shall not be liable to you or any third 
party for such decisions. 

10. DELIVERY 
VESTAUX LTD will endeavour to dispatch your order before the date 
indicated in the dispatch confirmation or within the estimated timeframe 
shown during checkout. Delays may occur due to unforeseen circumstances, 
customs inspections, transport disruptions, or delivery region constraints. If 
we are unable to meet the estimated delivery date, we will inform you and 
provide the option to continue with a revised delivery timeframe or cancel the 
order for a full refund. Delivery shall be considered fulfilled once you or a 
third party designated by you takes physical possession of the goods at the 
address provided. 

11. INABILITY TO DELIVER 
If delivery cannot be completed, the courier may attempt to leave the parcel 
in a safe place or return it to the delivery facility. A notice will be left 
indicating the next steps for redelivery or collection. If, after reasonable 
efforts, delivery remains unsuccessful due to reasons not attributable to 
VESTAUX LTD, we may treat the Contract as cancelled. In such cases, 
payments received will be refunded within the legally prescribed timeframes, 
minus any additional transport charges incurred. 

12. TRANSMISSION OF RISK AND OWNERSHIP OF 
PRODUCTS 
Responsibility for the products passes to you upon delivery. Ownership 
transfers only when full payment has been received for all amounts due, 
including delivery charges. After delivery, VESTAUX LTD is not 
responsible for loss, theft, or damage. 

13. PRICE AND PAYMENT 
Prices shown on the website are correct at the time of publication but may be 
subject to error. If a pricing error is identified for an ordered item, 
VESTAUX LTD will notify you to confirm the order at the correct price or 
cancel it. Prices include applicable taxes but exclude delivery charges, which 
are displayed separately at checkout. Payments must be authorised at the time 
of order placement using valid payment methods displayed on the website. 
All payment details are processed securely and encrypted to prevent 
unauthorised access. 

14. INVOICE 
An invoice will be provided with the delivery of the products or 
electronically via your customer account, depending on availability and legal 
requirements in your region. 

15. BUYING GOODS AS A GUEST 
You may purchase items as a guest without creating an account. Only the 
information necessary to process and deliver your order will be required. 
After completing your purchase, you will be offered the option to register as 
a user. 

16. EXPRESS CHECKOUT 
Where available, the Express Checkout feature allows faster transactions by 
using saved delivery and payment information. To use this function, you 
must save your card details and accept the associated terms. Any purchase 
completed using Express Checkout authorises us to charge your designated 
saved card. 

17. TAXES 
All purchases are subject to applicable taxes based on the laws of the delivery 
destination. Taxes and duties will be displayed during checkout. 

18. EXCHANGE AND RETURN POLICY 
Customers may return products within the timeframe specified in the 
applicable return policy. Returned products must remain unused and in the 
same condition as delivered, including packaging, labels, and accessories. 
Items that have been used, altered, damaged, or handled inappropriately may 
not qualify for a refund. Refunds will be processed once the goods have been 
received and inspected. Delivery charges may not be refunded unless 
required by law. 

19. RETURNS OF DEFECTIVE PRODUCTS 
If a product is defective or does not conform to the Contract at delivery, you 
must contact VESTAUX LTD promptly with supporting evidence. Upon 
receipt of the returned product, we will assess it and determine whether 
repair, replacement, or refund is appropriate. Refunds for defective products 
will include delivery costs and reasonable return fees. 

20. LIABILITY AND WAIVER OF LIABILITY 
Unless otherwise expressly stated, VESTAUX LTD’s liability regarding any 
product purchased through the website is limited strictly to the value of the 
product. This does not exclude liability for death or personal injury due to 
negligence, fraud, or any liability that cannot be excluded under law. 
VESTAUX LTD is not responsible for indirect losses, including loss of 
income, business, profits, anticipated savings, or data. 

21. INTELLECTUAL PROPERTY 
All intellectual property rights in the website content, including text, images, 
designs, trademarks, and software, belong to VESTAUX LTD or its 
licensors. You may use the website content only as necessary to place orders 
or access your account. Any unauthorised reproduction, distribution, 
modification, or commercial exploitation is strictly prohibited. 

22. VIRUSES AND CYBER THREATS 
You must not misuse the website by introducing viruses, malware, or harmful 
code, or by attempting to gain unauthorised access to the website or its 
servers. Any such misuse may constitute a criminal offence and will be 
reported to the authorities. VESTAUX LTD shall not be liable for damage 
caused by cyberattacks or harmful technology that may infect your device. 

23. LINKS FROM OUR WEBSITE 
Any links to third-party websites are provided for informational purposes 
only. VESTAUX LTD has no control over such sites and accepts no 
responsibility for any loss or damage arising from their use. 

24. WRITTEN COMMUNICATION 
Certain information or notifications may be required by law to be provided in 
writing. By using this website, you agree that VESTAUX LTD may 
communicate electronically, including via email or website notifications, and 
that such communications satisfy any legal requirement for written notice. 

25. NOTIFICATIONS 
Notifications to VESTAUX LTD must be sent via the contact channels 
specified on the website. Notifications we send to you will be considered 
received 24 hours after sending an email or three days after posting a letter. 

26. TRANSFER OF RIGHTS AND OBLIGATIONS 
Contracts between you and VESTAUX LTD bind both parties and their 
successors. You may not transfer your Contract or rights without our written 
consent. VESTAUX LTD may transfer its rights and obligations at any time 
without affecting your statutory rights. 

27. EVENTS BEYOND OUR CONTROL 
VESTAUX LTD is not liable for failure to perform obligations caused by 
events outside our reasonable control, including natural disasters, war, 
strikes, pandemics, transport disruption, telecommunications failures, or 
government restrictions. Performance will resume as soon as the event is 
resolved. 

28. WAIVING RIGHTS 
Failure by VESTAUX LTD to enforce any provision of these Conditions 
shall not constitute a waiver of that provision or any other rights. 

29. PARTIAL INVALIDITY 
If any provision of these Conditions is deemed invalid, the remaining 
provisions shall continue in full force. 

30. ENTIRE AGREEMENT 
These Conditions and referenced documents constitute the entire agreement 
between you and VESTAUX LTD regarding product purchases through the 
website. 

31. MODIFICATION OF CONDITIONS 
VESTAUX LTD reserves the right to modify these Conditions at any time. 
Changes apply to all website use and orders placed after modifications are 
published, except where legal obligations require retroactive application. 

32. APPLICABLE LAW AND JURISDICTION 
These Conditions and any Contracts formed through the website are 
governed by the laws of England and Wales. Disputes shall be subject to the 
exclusive jurisdiction of the English courts, without affecting your statutory 
consumer rights. 

33. COMMENTS AND SUGGESTIONS 
VESTAUX LTD welcomes comments and suggestions. You may send 
feedback through the contact form or via email. Official complaint forms 
may be provided upon request where required by law. 

SHIPPING & DELIVERY POLICY 
(For VESTAUX LTD trading as Rust Wolf London) 
Last Updated: 20 November 2025 
This Shipping & Delivery Policy outlines how VESTAUX LTD (“Rust Wolf 
London”, “we”, “us”, “our”) processes, dispatches, and delivers customer orders 
placed through our official website. 
Our delivery operations are designed to be transparent, reliable, and aligned 
with industry standards followed by major UK fashion retailers. 

1. Service Coverage 
We currently deliver to the locations displayed during checkout. Delivery 
availability may vary depending on product type, demand, courier limitations, 
customs restrictions, or operational capacity. 
We may expand or limit service regions without prior notice. 

2. Order Processing Times 
Once an order is placed and authorised: 
• Standard processing time is 1–2 business days 
• During peak seasons, sales, or promotional periods, processing may 
extend to 3–5 business days 
• Orders placed on weekends or public holidays are processed on the next 
working day 
You will receive an email confirmation once your order has been successfully 
placed. A second email will be issued when your order is dispatched. 

3. Delivery Options & Estimated Timelines 
Delivery timelines begin after dispatch, not at checkout or payment. 
3.1 UK Standard Delivery 
Estimated Delivery: 3–5 working days 
Tracking: Available 
Signature: May be required depending on the courier 
3.2 UK Express / Next-Day Delivery 
Estimated Delivery: 1 working day (if ordered before the daily cut-off time) 
Availability: Limited to select postcodes 
Additional charges apply for express services 
3.3 International Delivery 
Estimated Delivery: 7–14 working days depending on destination and customs 
clearance. 
Delivery timelines may vary based on: 
• Regional courier performance 
• Customs inspections 
• Local postal service delays 
• Geographical limitations 
International shipments may require recipient verification or additional 
documentation depending on destination laws. 

4. Delivery Charges 
Delivery costs are displayed during checkout and may vary depending on: 
• Delivery destination 
• Delivery method selected 
• Order value 
• Weight of items 
• Promotional free-shipping thresholds (when applicable) 
Delivery charges are non-refundable unless legally required or where products 
are faulty. 

5. Tracking Your Order 
Once dispatched, customers receive: 
• A dispatch confirmation email 
• A tracking link or tracking number (where available) 
Tracking updates are provided directly by the courier and may take several 
hours to activate. 

6. Delivery Attempts & Failed Deliveries 
If a delivery attempt is unsuccessful: 
• The courier may leave a delivery notice 
• They may attempt redelivery or hold the parcel at a pickup point 
• In some cases, the order may be returned to our warehouse 
If a parcel is returned to us due to customer-related issues 
, such as: 
• Incorrect address 
• Failure to collect 
• Refusal to accept delivery 
We may refund the order minus any delivery and return costs incurred. 

7. Delivery Address Requirements 
It is the customer’s responsibility to: 
• Provide a complete and accurate delivery address 
• Ensure accessibility for the courier 
• Add any necessary delivery instructions during checkout 
We are not responsible for delays or failed deliveries arising from incomplete, 
unclear, or incorrect address details. 

8. Pre-Order and Back-Order Items 
Where applicable: 
• Pre-order items include an estimated dispatch timeline 
• Orders containing both in-stock and pre-order items may ship separately 
• Delivery timelines are estimates and may shift due to production delays 
If significant delays occur, we will notify you and offer suitable alternatives. 

9. Customs Duties & Import Taxes 
(International Orders) 
For orders delivered outside the UK: 
• Local customs, duties, and import taxes may apply 
• These charges are determined by your local customs authority 
• Such charges are not included in product or shipping prices 
• Customers are responsible for all customs-related fees 
Refusal to pay customs charges may result in the parcel being returned or 
destroyed. Refunds may not apply in such circumstances. 

10. Ownership & Risk Transfer 
Risk transfers to the customer when the products are delivered to the specified 
address or collected from a designated pickup point. 
Ownership transfers only when full payment—including delivery charges—has 
been received. 

11. Delays Beyond Our Control 
Delivery delays may occur due to: 
• Severe weather conditions 
• Strikes or industrial actions 
• Customs clearance delays 
• Courier disruptions 
• Global supply chain issues 
• High-volume seasonal periods 
• Force majeure events 
Where delays occur beyond our control, we will: 
• Notify you when possible 
• Provide updated delivery expectations 
• Offer alternatives when appropriate 

12. Delivery Issues & Missing Parcels 
12.1 If Tracking Shows “Delivered” but You Cannot Locate the 
Parcel 
We recommend: 
• Checking with neighbours 
• Inspecting safe places around your property 
• Reviewing courier photos/notes 
• Contacting the courier directly 
If the parcel remains missing, contact us with: 
• Order number 
• Tracking information 
• Confirmation of the delivery address 
We will open an investigation with the courier. Investigations typically take 5
10 working days. 
12.2 Damaged Parcels 
If your parcel arrives damaged: 
• Report it to us immediately 
• Provide photographs of the packaging and product 
• Do not dispose of the packaging until the issue is resolved 
We may repair, replace, or refund based on the investigation outcome. 

13. Split Shipments 
Some orders may be dispatched in multiple packages due to: 
• Availability of items 
• Warehouse capacity 
• Packaging requirements 
• Courier limitations 
You will not be charged additional delivery fees for split shipments unless 
otherwise specified. 

14. Packaging Standards 
We aim to ensure all items are packaged safely, securely, and sustainably. 
Packaging varies depending on: 
• The type of product 
• Fragility of materials 
• Environmental considerations 
• Courier requirements 

15. Contact for Delivery Queries 
For questions regarding shipping or delivery, contact: 
VESTAUX LTD – Customer Support 
Email: vestauxdirector@gmail.com 
Location: 20 Vincent Way, Banbury, Oxfordshire, OX16 9GT, United Kingdom